Frequently Asked Questions
Everything you need to know about your Allens Boots purchase.
How do I determine my correct boot size?
Most of our western boots run true to size, but fits can vary by brand. We recommend starting with your standard dress shoe size. If you are between sizes, we suggest sizing down for a snug fit that will mold to your foot over time.
What is your return policy for boots?
We accept returns within 30 days of purchase, provided the boots are in unworn, original condition with all tags attached. Please try your boots on a carpeted surface to avoid scuffing the leather outsoles.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, Allens Boots ships worldwide. Please note that international customers are responsible for all duties, taxes, and customs fees imposed by their respective countries.
How should I care for my leather boots?
To extend the life of your boots, we recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner. For exotic skins, use specialized cleaners designed for those specific materials.
Can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.